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Conditions of Sale

INTRODUCTION

THESE TERMS AND CONDITIONS OF SALE (HEREINAFTER REFERRED TO AS GENERAL CONDITIONS) GOVERN THE TERMS AND CONDITIONS OF SALE OF PRODUCTS (HEREINAFTER REFERRED TO AS PRODUCTS, GOODS OR MERCHANDISE) COMMERCIALIZED BY TBN SRL ON THIS WEBSITE.

THE PURCHASE AGREEMENT IS DRAWN UP BETWEEN TBN SRL (SELLER) AND THE PURCHASER (BUYER, CUSTOMER, PURCHASER OR CONSUMER) INDENTIFIED AS PARTIES TO THE CONTRACT.

TERMS AND CONDITIONS

TBN SRL with registered offices in Galleria Del Corso 2 20122 Milano (MI) Italy, vat and tax number 022220260026 sells the goods commercialized on this website at the following conditions of sale.

For contacts and informations send en e-mail to: ecommerce@corsoromaoutlet.com

Unless otherwise stated, the prices of the products published by TBN SRL are inclusive of VAT according to the existing law. The prices of products from time to time published by TBN SRL cancel and replace any previous prices without any required notice and are subjected to the availability of the same products and to the acceptance of the order by the seller.

The products are not supplied on a trial basis TBN SRL provides any suitable information on the characteristics of the products, though the Customer is the only responsible for choosing the products ordered. Images of products are descriptive and are not binding. 

Any special offer presented by TBN SRL is valid until stocks last and it is subject to the availability of the products without any required notice; it is moreover subjected to the availability of the corresponding goods under the responsibility of TBN SRL. Special offers presented by TBN SRL could not be combined with any other offers, discounts or promotions. Products which are offered as gifts or in special offers might be delivered in a promotional packaging (where packaging refers to boxes, handbooks, bags).

If a special offer presented by TBN SRL includes a complimentary item together with one or more of the purchased products, the Customer will have the right to receive this item only if explicitly requested on the order sent to TBN SRL. The shipment of this item will be valid until stocks last; in case of unavailability of the complimentary item, the Customer will not receive any other item as a substitution.

No warranty, assistance or substitution will be provided for complimentary products received from TBN SRL.

TBN SRL will not be responsible for possible customs fees that will be charged to the customer.

 

ACCEPTANCE OF ORDERS

All purchase orders placed on TBN SRL Online Shop must be completed in their entirety and must contain all necessary informations for the proper identifications of the products ordered. Each purchase order received by TBN SRL is deemed to be a purchase offer from the Customer and therefore it will be binding for TBN SRL only with the acceptance and confirmation of the order on the part of TBN SRL.

The fullfillment of an order on the part of TBN SRL will constitute acceptance and confirmation of the same. TBN SRL reserves its right to reject orders that are incomplete or not properly completed. In case an order is not fulfilled by TBN SRL (due to unavailability of the products ordered by the Customer), TBN SRL will promptly inform the Customer and refund him/her the amount they might have paid in advance, without having to remit any additional amount as a reimbursement. In this case the Customer agrees and undertakes not to have the right to claim any reimbursement and/or compensation for the non-fulfillment of the order, except fo the refund of the payment made in advance.

TBN SRL will issue a receipt for the goods purchased at the time the same goods will be shipped to the Customer. In case the Customer has a VAT registration number and wishes to receive an invoice, he/she will have to request it explicitly when placing the order. Otherwise, TBN SRL will issue no invoice for that order. It is not mandatory to be logged in as a member to place an order on this website. Details about payment method and delivery (see the next two paragraphs) will be requested on the order confirmation. However, a Customer who has a personal account on the website can take advantage of special offers and benefits, and be constantly informed about latest news. The Customer must provide true, valid and up-to-date information, since he is the only responsible for any false or misleading information ever given to TBN SRL. A registered Customer must always keep his username and password confidential and control the access to his computer by other people in order to prevent unauthorized accesses, since he is the only responsible of any activities carried out through his own account and password. The Customer commits himself to make sure that his password remains safe and confidential and to inform us promptly if a third person could have identified his password or if his password could have been used without authorization. In case of variation of address, mail address, telephone number or his personal details, the Customer must edit them by logging in and modifying his own "PERSONAL INFORMATION" before placing a new order on this website.

 

METHODS OF PAYMENT

Payment refers to the total amount given by the prices of the products ordered and the shipping costs (where provided, see next paragraph). There are two available methods of payment: Bank transfer and Paypal.

Bank Transfer

In case of payment made by bank transfer, the goods will be shipped only after the amount is credited to TBN's bank account otherwise the order will be automatically canceled after five business days. 
The description of the bank transfer must contain the order number given in the order confirmation by e-mail. 
Our bank information for the transfer are:

BENEFICIARY: TBN SRL

BANCA MONTE DEI PASCHI DI SIENA – PIAZZA FONTANA, 4 – 20122 MILANO

IBAN - IT 02 W 01030 01654 000002271088

BBAN - W 01030 01654 000002271088

BIC - PASCITM163

DESCRIPTION: Order ….

 

PayPal 
PayPal, an eBay group company, is a quick and secure payment system. Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and their password, or creating a new account in a few simple steps. When selecting PayPal as a payment method, the amount is debited directly from the designated credit card (Visa, Visa Electron, MasterCard) or prepaid card (PostePay). PayPal safeguards the purchaser's information so that no financial information is divulged. PayPal will send a confirmation e-mail for each transaction performed using this method. The amount of the order will be debited from the Customer's PayPal account at the time the order is placed. In case an order is canceled, the amount will be refunded to Customer's PayPal account.


SHIPPING METHODS

All product prices are included in the price list published on the website on the day the order is placed and they include VAT for all countries. Any extra shipping cost will be calculated according to the delivery method and to the recipient's address. The Purchaser will take on the payment of any extra fees or taxes as required in their home country. All shippings will be made by EXPRESS COURIER. Delivery times may vary from 4 to 8 business days (except for orders placed on national holidays or festivities, whose delivery might be delayed for 5 more days), except for delays due only to the Delivery Service. Delivery terms, which have been carefully drawn up by TBN SRL, are to be intended as not binding for TBN SRL, who can be later confirm them or change them according to the actual availability of the products or for internal demands. Nevertheless, TBN SRL will do as much as possible to respect the standard delivery times. When the products are delivered, the Customer must promptly check that the delivery is complete and correct and inform Tbn Srl about any problem by sending an email to: ecommerce@corsoromaoutlet.com.

Any delays of less than 30 days do not entitle the Customer to refuse the delivery of the goods or to claim any refund or compensation. TBN SRL is entitled to deliver the products (even if belonging to the same order) in different shipments, without charging the Customer for exra shipping costs. Any special delivery terms or conditions must be agreed in advance between the Customer and TBN SRL, and they must be confirmed by written means by TBN SRL. Shipping costs for delivieries in Italy are free for orders over 250 €, for orders under 250 € the shipping price is 6 €. Shipping cost for deliveries abroad: 15 € if you buy one or two articles; 20 € if you buy from three items up.

The Customer will pay for shipping costs according to the method of payment selected by placing the order.

Warning:

 -The Customer commits himself to accept and be available to receive the goods delivered; otherwise, TBN SRL will reserve its right to charge him for any extra shipping cost or storage fees.

-In case of payment by Bank transfer or Paypal, the Customer can refuse the delivery if the parcels are visibly damaged or tampered with (he must declare the reasons of the rejection on the delivery form in the presence of the shipper), and he must promptly send an email to TBN SRL and report in detail the reasons of the rejection. The Customer will be refunded for the total amount of his order, once TBN SRL has checked the real condition of the parcels. Therefore, we highly recommend that the Customer takes a few picture of the packages at the moment of delivery and attach them to the claim email sent to TBN SRL. In this case, the Customer acknowledges not to be entitled to claim any extra refund, except for he refund of the amount paid for the order; he also acknowledges that the refund could be partial.

-In case the goods delivered are different from the ones purchased, you must promptly send an email to TBN SRL, in order to plan the new shipment and the exchange of the goods. The Customer acknowledges not to be entitled to claim any extra refund, except for the refund of the amount paid for the order if the goods prove to be different from the ones purchased; he also acknowledges that the refund could be partial, in case the order contains several products and only some of them prove not to correspond with the ones purchased.

-In case the Customer provides TBN SRL with a wrong shipping address, or wrong details that could prevent the delivery, the goods will be shipped back to TBN SRL; the Customer acknowledges and accepts that he will be charged for double shipment and that a 10,00€ fee will be withheld as a compensation to the Vendor for breach of contract from the Purchaser, who acknowledges and accept that his order will be then cancelled and he will be refunded for the amount difference between the original payment and the above mentioned charges.

-On the rare occasion the goods go astray during the shipping, TBN SRL will refund the Customer the total price of the order. In this case the Customer acknowledges and accepts that he is not entitled to claim any further reimbursement except for the one due for the lost of the goods.


WARRANTY AND SERVICE

Decree Law nr 24 february 2nd 2002, article1519-bis and following, (providing extension of warranty to two years according to law) shall apply to Consumers, that is, individuals who purchase goods on this website for purposes that do not belong to their professional activity. As regards other Purchasers, who normally provide their VAT number, warranties according to articles 1490 and following (providing extension of warranty to one year according to law).

TBN SRL guarantees (on products displayed on www.corsoromaoutlet.com) the only entirety of prodcuts at the moment of delivery. Claims relevant to non-conformities of the goods covered by TBN SRL Guarantee must be sent, on pain of forfeiture, within and not later than thirty (30) days from the goods arrival. In case the guarantee covers the above mentioned non-conformities, the Customer has the right to exchange the only defective articles against return of them, being his right to receive any further compensation or refund excluded. TBN SRL will take on the shipping costs of the exchange.

On products realized by others TBN SRL provides no guarantee but the one provided by the Manufacturer. Technical assistance or operations under guarantee are provided by the Manufacturer according to what described in the instructions shipped together with the products.

We remind you that no guarantee will be provided on complimentary items shipped by TBN SRL.

For any assistance or further information you need, you can contact our Customer Service at ecommerce@corsoromaoutlet.com

PLEASE NOTE: We have made every effort to display the colours and textiles of our goods that appear on the website as accurately as possible; however, as computer monitors vary, we cannot guarantee that goods will be exactly as depicted on the website. The quality of our goods has been carefully verified before shipment. Please arrange the shipment of the products you want to return in a unique delivery so that we can manage your refund easily and quickly. The goods must be returned inside their original packaging to make sure they are safe enough during the shipping. As shoe boxes are part of the product, we will not accept the the goods back in case the box has been damaged.

 

According to the current regulations, the Customer (when he can be defined as Consumer according to the legislative decree, named as "Consumer regulations") has the right to withdraw from the purchase agreement without providing any explanation and without any penalty or obligation, within 14 (fourteen) business days from the date of delivery of the merchandise.

The right of withdrawal must be exercised, on pain of forfeiture, by sending a mail by this address: resi@corsoromaoutlet.com within 14 (fourteen) business days from the delivery of the merchandise.

 

INSTRUCTION TO GIVE BACK A PACKAGE

 

For customers registered on the site:

1)     The return must be made within 14 days from delivery date of the goods;

2)     Make sure that the products are perfectly intact (accompanied by the original packaging);

3)     Access the account;

4)     Go to the “my orders” section and click “make”;

5)     Complete the mandatory information that will be requested;

6)     If the customer has paid the order by bank transfer or on delivery he must provide the name of the account holder and the IBAN. If he has paid by card he will be credited the amount paid on the credit card.

7)     At the end of the operation under "My return requests" the customer will see the status of his request;

 

 

In case of DEFECTED GOODS:

1)     Access the Account;

2)     Go to the "My orders" section and click on "Make";

3)     Complete the mandatory information that will be requested;

4)      Attach the images that attest to the defect by email.

 

For unregistered customers:

1)     The return must be made within 14 days from the delivery date of the goods;

2)     Make sure that the products are perfectly intact (accompanied by the original packaging and all the tags attached);

3)      Send a return request to the address resi@corsoromaoutlet.com with the number of the order and the codes of products you want to return

4)      If you choose the refund option by bank transfer, indicate the current account holder and the IBAN in the email;

 

At the end of the Corso Roma Outlet transaction, you will receive a reply as soon as possible (the service is active from Monday to Friday from 9.30 to 12.30) and we will inform you about the status of your request.

 

In case of DEFECTED GOODS:

1)     Send a return request to the address resi@corsoromaoutlet.com and attach some photos showing the defect;

2)     Specify in the e-mail the order number and the item code

3)     If you choose the refund by bank transfer indicate the current account holder and the IBAN in the email;

 

At the end of the Corso Roma Outlet transaction, you will receive a reply as soon as possible (the service is available from Monday to Friday from 9.30 to 12.30) and we will inform you about the status of your request.

 

 

In case of REQUEST FOR REFUND:

 

1)     Send the parcel at your own expense to the address: TBN SRL VIA DELL'AVIAZIONE 2 - 12040 CERVERE (CN). Cash on delivery parcels will not be accepted. Attach the shipping address and order number to the package.

2)     Once the items returned, the integrity of the products will be verified and checked, then Corso Roma Outlet will make the refund within 14 days of delivery of the package.

 


 


All returned items (which must be intact and shipped inside the original package) must be authorized by TBN SRL, will refund, within 15 business days from the delivery, the original price paid by withholding, where necessary, the shipping costs that will be charged to the Customer.

The right of withdrawal will not apply to used or dameged items.

The right of withdrawal will not apply to Customers who cannot be defined as "Consumers" (according to the above mentioned legislative Decree 2005/2006), in other words to Customers whose purchase has been processed for a business aim and that have provided a VAT numer and therefore requested an invoice.
The right of withdrawal is then excluded in the following case: 

- Complimentary items.

 

PRIVACY POLICY

For each order you place, you must accept our Privacy notice (click on the link to read it), which is an essential part of the existing agreement.

ELECTRONIC COMMUNICATIONS

When you use the services of this website, purchase products on this website, or send us e-mail messages, you are electronically communicating with TBN SRL. TBN SRL communicates with the Customers by email or by publishing notices on this website. In order to comply with these conditions, the Customer must accept electronical communications from TBN SRL and acknowledges that any agreement, notice, information and other communications sent electronically by TBN SRL fulfill the same legal function of a written notice.

WEBSITE ACCESSIBILITY

TBN SRL will do as much as possible to make sure that the accessibility to its website is provided without any interruptions or mistakes. Nevertheless, the nature of the Internet does not allow a 100% uninterrupted accessibility without any mistakes. Moreover, the access to this website might be occasionally interrupted in order to allow maintenance services. TBN SRL will do its best to limit the frequency of the above mentioned interruptions and limitations. Users must not undertake any action that could damage or compromise the services prodived by this website or the accessibility to it. Users must acknowledge and accept they are responsbile for all electronical communications and contens sent to TBN SRL from their computer and that they can only avail themselves of the services for legal purposes. Users of this website must have their computer protected with a special software or firewall: TBN SRL cannot be held liable for any damages caused by a virus on your computer. TBN SRL cannot be held liable for any damaged files, mistakes, omissions or interruptions of the service, cancellation of contents, problems related to the internet, to the providers or telephone network, to unauthorized accesses, data alterations, to the malfunctioning of the electronic devices of the User himself.

FORCE MAJEURE

The Vendor will not be responsible for any delays or non-fulfilment described in these sales conditions, in case the delay or non-fulfilment are caused by the occurrence of Force Majeure or unexpected event.

LIMITATION OF LIABILITY

In case the liability of TBN SRL toward the Customer is ascertained – including the case of total or partial non-fulfillment of an order – TBN SRL shall assume no liability higher than the the total amount of the order, with the exception of damages caused on the basis of malice aforethought or gross negligence.

WAIVER

In case the Customer does not fulfill these General Terms, TBN SRL can choose not to excercise the rights toward the same Customer, without this being named as a waiver.

CHANGES IN GENERAL TERMS AND CONDITIONS

These Sale conditions are the only ones applicable and replace any other conjecture, except where otherwise agreed in writing by the two parties. The Customer is subject to the policies, terms and conditions in force at the time he avails himself of the services prodived by this website or purchases products. TBN SRL reserves the right to modify these conditions any time and without notice. The Users of this website accept these changes without any restriction. Therefore, these changes will be immediately valid and enforceable toward the customer, though they will not apply to orders placed before their publication on the website: on these orders the previous Terms and Conditions will apply, unless any change has been required for law or by competent authorities (in this case they will apply also to previous orders). In case one of these conditions is considered as invalid, revoked or unforceable for any reason, that same condition will not compromise the validity and appliability of the other sale conditions.

APPLICABLE LAW AND COMPETENT

Italian legislation applies to these General Terms. With exception of applicability of binding regulations aimed at protecting the consumers' interests (as defined by the existing law), any controversy related to these General Terms will be submitted to the competent Court of the city of Milan.